ERS AI Platform. Roadside Service. Reimagined by AI.
Faster Dispatch. Complete Transparency. Actionable Intelligence.
Atrium is an Emergency Road Service (ERS) AI Platform that connects fleets, drivers, dispatchers and service providers in seconds.
From the initial breakdown through dispatch, ETA, technician arrival, service completion and reporting, Atrium digitizes and automates the entire ERS process—reducing downtime, improving communication and providing complete visibility throughout every event.
One Platform. One Process. Complete Visibility.
REQUEST A DEMO | SEE HOW IT WORKS
83% of ERS Events Dispatched in Under 60 Seconds
When a truck is down, every minute matters.
Atrium replaces phone tag, manual follow-ups and disconnected communication with one intelligent workflow designed specifically for commercial fleet roadside service.
Drivers, dispatchers, service providers and fleet management are connected in under 60 seconds and stay connected throughout the event—without constantly calling each other for updates.
Faster Response. Better Communication. Less Downtime.
ONE PLATFORM. THE ENTIRE ERS EVENT
From Breakdown to Completion—Atrium Keeps Everyone Connected.
01 | CALL ACCEPTANCE
Initiate roadside service by voice or digital request. Atrium captures the information required to begin the service event and connects the people who need to be involved.
02 | ETA
Service providers submit ETAs digitally. Updates can be automatically communicated to the appropriate fleet contacts so everyone knows when help is expected.
03 | TECHNICIAN ON SITE
Know when the technician arrives. If an ETA changes or service is delayed, updated information can be communicated throughout the event.
04 | ROLL TIME UPDATES
Receive live service updates while the vehicle is down—providing visibility without repeatedly calling the driver or service provider.
05 | DIGITAL ROAD SERVICE REPORT
When service is complete, Atrium captures the details of the event in a standardized digital road service report, including products, parts, labour, notes and images.
06 | RETORQUE REMINDERS
Automated retorque reminders help fleets manage an important post-service wheel safety requirement.
07 | ADVANCED DATA & ANALYTICS
Every completed service event becomes structured data that can be analyzed to identify trends, measure performance and uncover opportunities to improve fleet operations.
This seven-stage workflow follows the ERS process presented in the tire-dealer marketing piece.
24/7/365 AI-POWERED ERS
Roadside Service Doesn’t Stop After Business Hours. Neither Does Atrium.
Fleet dispatchers can call or log in to initiate service. Atrium’s AI-assisted workflow helps coordinate the event while keeping the appropriate people informed through automated text and email communications.
VOICE OR DIGITAL
Initiate ERS using the method that works best for your operation.
24/7 AI-ASSISTED DISPATCHING
Support roadside service operations around the clock without relying entirely on traditional call-center workflows.
MULTILINGUAL SUPPORT
Support for English, French and Spanish helps fleets and service providers communicate across a broader network.
AUTOMATED COMMUNICATION
Updates can be sent to multiple team members, helping drivers, dispatchers and managers stay informed without creating more phone calls.
STOP CALLING FOR UPDATES.
Know What’s Happening Before You Have to Ask.
One of the biggest frustrations with traditional roadside service isn’t just waiting—it’s not knowing what’s happening.
Has the call been accepted?
What’s the ETA?
Has the technician arrived?
Is the repair underway?
When will the truck be rolling?
Atrium provides visibility throughout the service event with automated text and email communications, including ETA information, technician status and roll-time updates.
Driver → Atrium AI → Service Provider → Fleet
Everyone stays connected through one process.
Complete transparency from service request to completion.
FROM BREAKDOWN TO BUSINESS INTELLIGENCE
The Service Call Is Just the Beginning.
Most ERS programs focus on getting the truck moving again.
Atrium goes further.
Every roadside service event creates valuable operational information. Atrium captures that information digitally and turns it into data that fleets and service providers can use to better understand their operations.
Measure What Matters
Dispatch Performance
Understand how quickly ERS events are being activated and dispatched.
ETA Performance
Track how quickly service providers respond and provide an ETA.
Roll Time
Understand how long vehicles remain down during roadside events.
Service Provider Performance
Gain greater visibility into service performance across your network.
Service History
Create a digital record of roadside service activity.
Tire Intelligence
Go beyond the service event to understand why tires are being removed from service.
AI-POWERED TIRE INTELLIGENCE
Don’t Just Replace the Tire. Learn From It.
Every tire removed from service tells a story.
Atrium’s AI-powered tire intelligence can analyze off-tire images captured during roadside service to help identify tire condition and potential root causes.
Analysis can help fleets identify opportunities related to:
Driver / Operating Environment
Maintenance / Tire Program
Potential Manufacturer Warranty
Instead of allowing valuable tire information to disappear when the service event ends, Atrium helps transform tire images and service data into actionable intelligence.
Identify Trends. Understand Root Causes. Make Better Decisions.
The tire-analysis functionality and these root-cause classifications are shown in the AI-powered tire-intelligence section of the dealer piece.
THE ATRIUM DIFFERENCE
ERS Software Built for the Commercial Fleet Industry.
FAST DISPATCH
AI-powered workflows help accelerate the connection between fleets and service providers.
COMPLETE TRANSPARENCY
Follow the service event from initial request through ETA, technician arrival, service and completion.
VOICE OR DIGITAL
Give your operation flexibility in how roadside events are initiated.
AUTOMATED COMMUNICATION
Keep drivers, dispatchers, managers and other stakeholders informed through text and email.
DIGITAL ROAD SERVICE REPORTING
Standardize service documentation and capture valuable information and images.
AUTOMATED RETORQUE REMINDERS
Extend the digital workflow beyond the roadside event with automated follow-up reminders.
ACTIONABLE ANALYTICS
Turn roadside service data into intelligence that can help improve operations.
AI-POWERED TIRE ANALYSIS
Use images captured during service to better understand tire condition and potential root causes.
ONE PLATFORM. BUILT FOR BOTH SIDES OF THE SERVICE EVENT.
For Fleets
Reduce Downtime. Increase Visibility. Take Control of ERS.
Atrium gives fleet operations teams a centralized digital process for managing roadside service—from the initial breakdown through completion.
Gain access to:
- Faster ERS dispatch
- Real-time ETA and service updates
- Automated text and email communications
- Digital road service reports
- Automated retorque reminders
- Centralized service information
- Fleet reporting and analytics
- AI-powered tire intelligence
The result is a more connected ERS process with greater visibility for everyone involved.
For Commercial Tire Dealers & Service Providers
Deliver Better Service. Differentiate Your Business.
Today’s fleets expect more than roadside service. They expect speed, communication, transparency and data.
Atrium gives commercial tire dealers and service providers the technology to deliver that experience.
Use Atrium to help:
- Win new fleet business
- Protect and retain existing customers
- Standardize ERS processes across locations
- Reduce the after-hours administrative burden
- Automate customer communications
- Deliver greater service transparency
- Digitize road service reporting
- Capture actionable service data
- Strengthen your value proposition to fleets
The dealer piece specifically positions Atrium around winning and retaining fleet customers, standardizing service, reducing the after-hours burden, improving transparency and converting service information into actionable intelligence.
BUILT FOR THE FUTURE OF COMMERCIAL FLEET SERVICE
Roadside Service Shouldn’t Run on Phone Calls, Spreadsheets and Guesswork.
Atrium brings AI, automation, communication, digital reporting, tire intelligence and advanced analytics together in one ERS platform.
One connected process from the moment a vehicle goes down to the moment it gets back on the road—and intelligence that continues long after the service event is complete.
Faster Dispatch. Complete Transparency. Actionable Intelligence.
Welcome to the Future of Emergency Road Service.
ATRIUM ERS AI PLATFORM